Home insurance sites' service unsatisfactory - Brand Republic News - Brand Republic

Home insurance sites' service unsatisfactory - Brand Republic News - Brand Republic: "Home insurance sites' service unsatisfactory by Victoria Frost Brand Republic 28-Aug-07, 15:50 LONDON - Home insurance websites are providing unsatisfactory levels of service, despite the surge in interest caused by the recent floods in the UK, with some sites carrying no information about how to claim, according to research. Customer experience benchmarking firm Global Reviews carried out the survey, which measured consumer satisfaction of 21 websites, using more than 500 criteria, including the quality of information provided, level of customer support, ease of application and access to claim information. Global Reviews has compiled a league table of providers based on the information, with Direct Line at the forefront, scoring 58% satisfaction with consumers. Norwich Union and Tesco follow with 51% and 50% respectively. RIAS (24%), Barclays (39%) and Elephant (40%) ranked bottom of the league. Adam Goodvach, director of Global Reviews, said: 'Many websites focus on quotes and applications, at the expense of policy and claims information.' As many homeowners were left desperate for claims information after recent flooding, the research revealed that more than 80% of customers put the availability of information on how to make a claim at the top of their list of"