Insurance Age - Brokers still hot under the collar a year into regulation

Insurance Age - Brokers still hot under the collar a year into regulation: "Brokers are also still unconvinced over imarket and highly critical of insurers' claims services."

The survey also highlighted concerns over the future take up of industry-sponsored initiative imarket, which appears to still be struggling to gain widespread market acceptance.

Many brokers continue to take a wait and see approach to the industry portal, although there were some positive signs with the number of brokers responding to the survey using imarket having increased to 45% from 38% at the same time last year.