Email from BA to customers

-----Original Message-----
From: listadmin@contact.britishairways.com
[mailto:listadmin@contact.britishairways.com] On Behalf Of British Airways Executive Club
Sent: 17 August 2005 18:58
To: xxxxxxxxxxxxxxxxx
Subject: British Airways onboard catering update

Dear xxxxxxxxxxxx,

As you are a valued customer to British Airways, I would like to provide you with an update on the current problems we are experiencing with our onboard catering, due to unofficial industrial action by our Heathrow catering supplier Gate Gourmet.

Although British Airways services into and out of London Heathrow continue to operate as normal, we have limited onboard catering. There will be some catering provided at the airport prior to departure, however, we are continuing to advise passengers, especially those with special dietary requirements, to eat before arriving at the airport.

British Airways services to and from London Gatwick and UK regional services that do not connect with London Heathrow have not been affected and are operating as normal with a full catering service.

We apologise in advance for any inconvenience this situation may cause our passengers and would like to assure you that we are doing all possible to return to the high service standards you have come to expect from us.

For more information please visit http://ba.com

Yours sincerely,



Martin George
Commercial Director, British Airways