Thursday, September 01, 2005

More Information

More Information: "British Airways has agreed the terms of a new deal that improves and extends the commercial arrangement between the airline and its Heathrow airport catering supplier Gate Gourmet.
The airline is prepared to sign the deal as soon as Gate Gourmet and the Transport and General Workers Union reach a satisfactory agreement on their outstanding issues.
The deal paves the way for a return to full catering onboard all British Airways flights at Heathrow.
The airline is now urging both Gate Gourmet and the Transport and General Workers Union to reach a labour agreement.
Mike Street, British Airways' director of customer service and operations, said: 'We are pleased to have concluded the basis and substance of a deal with Gate Gourmet. The key to unlocking this dispute now lies firmly in the hands of Gate Gourmet and the Transport and General Workers Union. They must sort out their differences for the good of our customers and the employees of Gate Gourmet.'
The airline has served hot food on its longhaul flights from Heathrow since Monday (August 22) and this extends to inbound flights from tomorrow.
Mike Street said: 'We once again apologise unreservedly for all the difficulties which have been caused to our customers across the world since this dispute began.
'Our priority in the weeks and months ahead will be to rebuild our reputation in our customers' eyes.'"